Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you") and Rinvo Inc. ("Company", "we", "us", "HeyCall") governing your access to and use of the HeyCall AI mobile application, telephony services, web dashboard, and API endpoints.

By setting up call forwarding, using our AI assistant, or creating an account, you agree to comply with and be bound by these Terms. If you do not agree, do not use the application or service.

2. Service Description

HeyCall AI provides an automated artificial intelligence phone assistant. When you enable conditional call forwarding on your mobile network (busy, unanswered, or unreachable), calls are routed to a virtual phone number where our conversational AI speaks with callers, takes messages, captures food/product orders, schedules appointments, and streams real-time transcripts to your app.

3. Call Forwarding & Carrier Telecommunication

A. Carrier Fees: Setting up conditional call forwarding (e.g. via MMI dialing codes like *61*, *67*, *62*) uses your mobile service provider's standard forwarding feature. Any standard carrier fees for forwarded calls are your responsibility under your network carrier plan.

B. Service Availability: While we strive for 99.9% uptime, we cannot guarantee uninterrupted telephony service due to external telecom network routing, ISP downtime, or carrier outages.

4. Call Recording & Consent Laws

HeyCall AI records and transcribes incoming calls to provide you with accurate message summaries, order details, and audio playback.

You acknowledge and agree that the AI assistant greets callers with an automated introduction informing them that they are speaking with an AI assistant. You agree not to disable or tamper with initial greeting announcements where required by applicable local telecom and privacy regulations.

5. Business Mode & Knowledge Ingestion

When using HeyCall Business Hub:

• You are solely responsible for ensuring the accuracy of uploaded menu cards, product catalogs, price sheets (.xlsx, .csv, PDF), and website URLs.
• The AI will quote prices, opening hours, and policies based on your uploaded documents. You retain full commercial responsibility for fulfilling customer orders or honoring appointment slots captured by the AI.

6. Prohibited Uses

You agree NOT to use HeyCall AI for:

• Any unlawful, fraudulent, harassing, threatening, or abusive activity.
• Conducting unauthorized telemarketing, high-volume automated robocalling, or scams.
• Impersonating government authorities, law enforcement officers, or emergency services.

7. Limitation of Liability

To the maximum extent permitted by law, Rinvo Inc. and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from missed calls, transcription inaccuracies, failed order fulfillment, or telecom carrier outages.

8. Governing Law & Contact

These Terms shall be governed by and construed in accordance with applicable laws. For inquiries, contact: